IT Technician

Location: Rapid City, SD
Application Deadline: August 30, 2024

Job Summary

Reporting to the IT Director, the IT Technician helps to maintain computer, surveillance, door access control, servers, hardware, software, and cloud applications in a non-profit organization setting. The IT Technician will support both in-person users at NDN Collective’s Rapid City Headquarters as well as remote staff across the country. They assist with the management of accounts across a variety of platforms, and act as the first point of contact for day-to-day troubleshooting needs, escalating issues, when necessary, to the IT Director. This position is expected to work onsite at Rapid City HQ most of the time, but could have some flexibility to work from home several days per month.

The Position

Primary Duties and Responsibilities

  • Manages application accounts across various platforms (Google Workspace, Microsoft 365, Zoom, Dropbox, ClickUp etc.)
  • Provides first point of contact Level 1 troubleshooting to onsite and remote staff for hardware and software challenges, and escalates issues to the IT Director if necessary.  
  • Maintains working network, server, printer, computer components through repair, replacement, coordination with vendors and service contracts.
  • Install, upgrade, and evaluate software for the organization
  • Assists the IT Director in maintaining an accurate inventory of all assets by tracking all devices deployed and returned to staff and teams and those returned while maintaining a neat inventory space.
  • Supports and maintains all user rights, security, and system groups
  • Attends mandatory training sessions and participates in continuing education and professional development opportunities.
  • Travel may occasionally be required
  • Other duties as assigned

Who You Are

Education and Experience

  • Associates or Bachelor’s degree in Information Technology, Computer Science, or equivalent field, or relevant certifications held in the IT field, or equivalent experience within the field.
  • Two-years of relevant experience is preferred, but will train the right person who has less experience.
  • Preferred experience working with Indigenous communities and/or Tribal communities and entities.

Knowledge and Skills

  • Proficiency with Google Workspace, Microsoft 365, Zoom, Dropbox, ClickUp, and other helpful software and applications.
  • Must have excellent organizational skills with the a strong attentiveness to detail
  • Must be able to work in a fast-paced environment as part of a team, to meet deadlines and objectives and move projects forward
  • Must have excellent verbal and written communication skills
  • Must be a good, active listener, act and think objectively and open-mindedly, while seeing the big picture.
  • Is resourceful and able to find creative solutions, thinking beyond current systems and approaches, while recognizing the impact of decisions and actions on the entire organization.
  • Ability to deal with conflict effectively, and to manage difficult situations confidently and calmly.
  • Must have the ability to coach and counsel both management and employees.
  • Has a strong commitment to serving the public in a mission-driven organization
  • Has a commitment to continuous self-improvement and the ability to learn from successes and failures.

Personal Characteristics

  • ACTIVATOR: You are a self-reliant person and are strong at making things happen by turning thoughts into action.
  • LEARNER: You have strong learning agility and are able to rapidly understand and analyze new situations.
  • COMMUNICATOR: You are an exceptionally strong communicator who can create high-quality materials and deliver compelling messages and presentations.
  • ENTREPRENEURIAL SPIRIT: You are ambitious and creative and enjoy the process of building something from the ground up.
  • SOCIALLY & EMOTIONALLY INTELLIGENT: You are able to work efficiently and respectfully with others. You understand how individuals, groups, and societies work and you build rapport through being trustworthy and empathetic.
  • DETAIL ORIENTED: You strive for perfection and are able to move from the high level of a project to its smallest details.
  • FLEXIBLE: You thrive in a fast-paced environment and are flexible when it is necessary. You are willing to travel when needed.
  • PROBLEM-SOLVING: You can interpret a problem and determine the best way to solve it, using critical thinking and troubleshooting methodology.  
  • ENDURANCE: You can stay focused and on objective even working on multiple complicated projects.

This position is salaried, commensurate with experience at a GS Level 9 ranging from $51,577 to $62,000. A generous benefits package includes medical, dental, and vision insurance as well as a 401(k) retirement plan, a wellness program, personal leave, and professional development.

How to Apply

Using the form submission below, include the following attachments:

  • Your resume (FILE NAME: “[LAST NAME – RESUME]”)
  • 2-page document to include: (FILE NAME: “[LAST NAME – COVER LETTER]”)
    • Cover letter explaining your interest in the organization and position
    • Short answers to the following questions:
      • What is your philosophy about information technology?
      • What do decolonization and building Indigenous power mean to you?  How do you see this intersecting the domain of technology?
      • What would you be most nervous about going into this role if you were offered and accepted the position?
      • NDN Collective conducts background checks, is there anything you want to share with us about your background?
      • Tell us about the best advice you’ve ever received. How do you incorporate this advice into your life and/or work?
      • If you have personal, social, or grant connections to anyone who works at or with NDN Collective, who do you know and what is your relationship/connection?

As attention to detail is critical for success in this role, only applicants who follow these specific application guidelines will be considered.

Note: Please apply to one position only.

NDN Collective is committed to equal opportunity for all persons without regard to sex, age, race, color, religion, creed, national origin, marital status, disability, or sexual orientation, and any other class of individuals protected from discrimination.  It is NDN Collective’s policy to comply with all federal, state, tribal and local laws and regulations regarding equal opportunity. In keeping with that policy, NDN Collective is committed to maintaining a work environment that is free of unlawful discrimination and harassment and will not tolerate unlawful discrimination against or harassment of any of our employees or others present at our facilities by anyone, including any NDN Collective supervisor, co-worker, vendor or client.

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