IT Specialist

Location: Remote
Application Deadline: August 30, 2024

Job Summary

Reporting to the IT Director, the IT Specialist will implement, manage, and optimize digital content for placement across the NDN Collective Intranet as well as digital signage at NDN owned properties. They will collaborate across the NDN ecosystem to ensure internal content is up-to-date and on-brand. Also involved in this role will be the configuring and maintaining of digital signage hardware and software, and the troubleshooting of technical issues to ensure the seamless operation of digital displays used for information, dissemination, organizational branding, and engagement. The IT Specialist will assist, as needed, in managing NDN Collective’s computer systems and networks, and they will provide technical support and training to employees. This role is expected to work onsite at the Rapid City HQ for a majority of their time, however there may be some flexibility to work from home several days per month.

The Position

Primary Duties and Responsibilities

  • Works collaboratively with cross-functional teams to manage NDN Collective’s intranet, digital signage platforms, content creation, and hardware and software integration, while still offering technical support, and assisting with quality assurance and security and compliance:  
  • Digital Signage Management: Oversees the planning, installation, configuration, and maintenance of all digital signage systems and components, including displays, media players, content management systems (CMS), and interactive touchscreens.
  • Content Creation and Management: Collaborates across the NDN ecosystem to develop engaging and visually appealing content for intranet and digital signage displays while ensuring that content is up-to-date, relevant, and aligns with NDN Collective’s objectives.
  • Technical Support: Provides technical support to NDN Collective staff (local and remote employees), including diagnosing and resolving hardware and software issues, troubleshooting connectivity problems, and conducting routine maintenance.
  • Hardware and Software Integration: Works with vendors and internal teams to integrate digital signage solutions with other IT systems, such as network infrastructure and data sources to enable dynamic and data-driven content.
  • Quality Assurance: Performs regular quality checks and testing to ensure the proper functioning of digital signage displays, including display resolution, color calibration, and content rendering.
  • Security and Compliance: Implements security measures to protect digital signage systems from unauthorized access and tampering, and ensures compliance with relevant industry standards and regulations.
  • Supports and maintains user rights, security, and system groups
  • Attends mandatory training sessions and participates in continuing education and professional development.
  • Travel may occasionally be required
  • Other duties as assigned

Who You Are

Education and Experience

  • Preferred Bachelor’s or Master’s degree in technology, web design, graphic design, or related field; or relevant certifications held in the field; or some education and equivalent experience within the field.
  • Demonstrated experience in managing and supporting digital signage systems with proficiency in digital signage hardware and software solutions.
  • Demonstrated attentiveness to detail and is committed to delivering high-quality digital displays.
  • Must be able to adapt to emerging technologies and industry trends in digital signage.
  • Must be patient and able to assist with technical troubleshooting and problem-solving.
  • Must have experience working with network infrastructure and connectivity.

Knowledge and Skills

  • Proficiency with Google Workspace, Microsoft 365, Zoom, Dropbox, ClickUp, and other helpful software and applications.
  • Knowledge of content management systems (CMS) for digital signage.
  • Must have excellent organizational skills with the a strong attentiveness to detail
  • Must be able to work in a fast-paced environment as part of a team, to meet deadlines and objectives and move projects forward
  • Must have excellent verbal and written communication skills
  • Must be a good, active listener, act and think objectively and open-mindedly, while seeing the big picture.
  • Is resourceful and able to find creative solutions, thinking beyond current systems and approaches, while recognizing the impact of decisions and actions on the entire organization.
  • Must be able to deal with conflict effectively, and can manage difficult situations confidently and calmly.
  • Must have the ability to coach and counsel both management and employees.
  • Has a strong commitment to serving the public in a mission-driven organization
  • Has a commitment to continuous self-improvement and the ability to learn from successes and failures

Personal Characteristics

  • ACTIVATOR: You are a self-reliant person and are strong at making things happen by turning thoughts into action.
  • LEARNER: You have strong learning agility and are able to rapidly understand and analyze new situations.
  • COMMUNICATOR: You are an exceptionally strong communicator who can create high-quality materials and deliver compelling messages and presentations.
  • ENTREPRENEURIAL SPIRIT: You are ambitious and creative and enjoy the process of building something from the ground up.
  • SOCIALLY & EMOTIONALLY INTELLIGENT: You are able to work efficiently and respectfully with others. You understand how individuals, groups, and societies work and you build rapport through being trustworthy and empathetic.
  • DETAIL ORIENTED: You strive for perfection and are able to move from the high level of a project to its smallest details.
  • FLEXIBLE: You thrive in a fast-paced environment and are flexible when it is necessary. You are willing to travel when needed.
  • PROBLEM-SOLVING: You can interpret a problem and determine the best way to solve it, using critical thinking and troubleshooting methodology.  
  • ENDURANCE: You can stay focused and on objective even working on multiple complicated projects.

This position is salaried, commensurate with experience, ranging from $60,000 to $72,000. A generous benefits package includes medical, dental and vision insurance as well as a 401(k) retirement plan, a wellness program, personal leave, and professional development.

How to Apply

Using the form submission below, include the following attachments:

  • Your resume (FILE NAME: “[LAST NAME – RESUME]”)
  • 2-page document to include: (FILE NAME: “[LAST NAME – COVER LETTER]”)
    • Cover letter explaining your interest in the organization and position
    • Short answers to the following questions:
      • What is your philosophy about information technology?
      • What do decolonization and building Indigenous power mean to you?  How do you see this intersecting the domain of technology?
      • What would you be most nervous about going into this role if you were offered and accepted the position?
      • NDN Collective conducts background checks, is there anything you want to share with us about your background?
      • Tell us about the best advice you’ve ever received. How do you incorporate this advice into your life and/or work?
      • If you have personal, social, or grant connections to anyone who works at or with NDN Collective, who do you know and what is your relationship/connection?

As attention to detail is critical for success in this role, only applicants who follow these specific application guidelines will be considered.

Note: Please apply to one position only.

NDN Collective is committed to equal opportunity for all persons without regard to sex, age, race, color, religion, creed, national origin, marital status, disability, or sexual orientation, and any other class of individuals protected from discrimination.  It is NDN Collective’s policy to comply with all federal, state, tribal and local laws and regulations regarding equal opportunity. In keeping with that policy, NDN Collective is committed to maintaining a work environment that is free of unlawful discrimination and harassment and will not tolerate unlawful discrimination against or harassment of any of our employees or others present at our facilities by anyone, including any NDN Collective supervisor, co-worker, vendor or client.

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